New Client Orientation: Getting Started With Brendamour

When you select Brendamour Warehousing, Distribution & Other Services as your third party logistics provider, we immediately establish a 3PL process designed specifically to your business needs. As a new client, here’s what you can expect as you get started with the various logistics services offered by Brendamour.

Step 1: Getting to Know Your Needs

We’ll get together with you, either by phone, email, text, video chat, or in-person to define your needs and set up an account for you. You can access your account online 24/7 via our secure portal and make updates or obtain real-time status reports on all your logistics activities. Some of the things we’ll define during our initial setup meeting are:

- Which of our [logistics services](https://brendamour.com/services/) you will be using;
- Your storage requirements;
- Your inventory profile, for example the number of items to be stored;
- Your shipping needs, which could range from on-demand to a regular monthly schedule per item;
- Any special handling or special instructions for storing, handling, or processing your goods.

We’re also required to obtain a copy of your business insurance coverage and material safety data sheet (MSDS), where applicable.

Step 2: Establishing an Automated Process

Depending on the extent of the storage and distribution services your business needs, we’ll develop a workflow process and create an automated course of action. This process will be synchronized with your existing business operations to ensure a smooth transition and uninterrupted workflow.

The workflow process will include certain guidelines that we establish with you, such as:

- Inbound and outbound flow process.
- Turnaround times, such as how soon orders will be shipped after receiving a customer order.
- Resumption of services due to late payment of invoices, first run of new product and other special circumstances pertaining to your business processes.
- Rush order approvals.
- Returns policy and process.
- Billing or invoicing procedures.

Step 3: Accepting Your Goods and Getting Started

With an automated workflow in place for your company’s logistics, we’re ready to receive your goods for storage in our public warehouse. We’ll then start managing your inventory and handling distribution of your goods, as specified. And anytime you need to make changes to your workflow process, such as adding new products or customizing certain parts of the process to meet a customer’s special needs, just let us know and we’ll quickly update our systems so the logistics end of your business never misses a beat.

Simple, Easy Startup Procedures

We know how busy you are and how important it is to the reputation of your business to have a smooth transition to our 3PL in order for your business to continue to run to your customers’ expectations. That’s why we developed a quick and easy getting started process to ensure your business does not miss important delivery dates or interrupt your business relationship with your customers.

With Brendamour Warehousing as your 3PL, you can count on a seamless transition to our logistics services that flawlessly integrates into your existing business processes and supply chain management procedures. We’re all about being business friendly and that means handling your logistics in a thorough, accurate, efficient and cost-effective manner.